Find answers to common questions about Voisist. Explore topics from getting started to security and governance.
Questions about beginning your Voisist journey, from initial setup to first conversations
Start by scheduling a demo to understand how Voisist fits your workflow. After onboarding, you’ll receive credentials and access to our documentation portal where you can configure assistants and connect data sources.
Yes, we offer demo environments for evaluation purposes. These provide full access to features with sample data. Contact sales to arrange access tailored to your use case and team size.
Minimal technical knowledge is needed for basic use. Our web interface handles most configuration. IT teams can manage integrations and governance settings using our documentation and support resources.
Initial setup with sample data takes 15–30 minutes. Full production deployment with integrations and custom configurations typically requires 1–2 weeks depending on complexity and stakeholder review cycles.
Understanding Voisist's three assistant types and their distinct capabilities
Copilot provides real-time guidance during conversations. It suggests responses, retrieves relevant information, and maintains context across interactions. Ideal for customer-facing roles requiring quick access to knowledge.
Ops Assistant handles operational tasks like summarising conversations, generating reports, and creating follow-up actions. It works across multiple conversations to identify patterns and surface insights for operations teams.
Team Voice Chat enables natural conversation between team members and AI assistants. Users can ask questions, assign tasks, and share updates using voice or text. The assistant maintains conversation history and context for continuity.
Yes, all three assistants can operate simultaneously in your workspace. They share context and data, allowing Copilot to inform Ops Assistant summaries and Team Voice Chat to trigger automated workflows.
Assistants learn from your organisation’s documents, conversations, and approved knowledge sources. Training uses your existing data without requiring manual tagging. You control which sources assistants access through governance settings.
Yes, you can configure tone, response length, and knowledge sources for each assistant. Advanced settings allow defining conversation flows, approval workflows, and integration triggers to match your operational requirements.
Connecting Voisist to your existing systems and ensuring data quality
Voisist integrates with CRM platforms, helpdesk software, document management systems, and databases. We provide connectors for common enterprise tools and custom integration options through our API for proprietary systems.
Data syncs in near real-time through secure API connections. You control sync frequency and data scope. Changes in source systems update Voisist within minutes, ensuring assistants work with current information.
Voisist includes data validation checks that flag incomplete or inconsistent information. You can configure quality rules and approval workflows to ensure assistants use only verified data sources.
New documents in connected systems automatically become available to assistants. You can also upload documents directly or configure automated ingestion from approved sources through our integration framework.
Yes, assistants query multiple sources simultaneously when answering questions. They combine information from different systems to provide comprehensive responses, citing sources for transparency.
Enterprise controls ensuring trustworthy AI operations
Governance settings control which users access assistants, which data sources they use, and what actions they can perform. Admins define approval workflows for sensitive operations and configure response guidelines for consistency.
Yes, all assistant interactions are logged with timestamps, user identities, and context. Audit trails show what information was accessed, which sources were used, and how responses were generated for compliance review.
Audit dashboards show decision rationale, context used, and sources consulted. You can replay conversations, review approval chains, and export logs for compliance documentation and internal review processes.
Content filters block harmful language and topics. Response evaluation checks validate outputs against your guidelines before delivery. You can customise blocked topics and configure escalation procedures for edge cases.
Assistants cite sources for factual claims and flag uncertain information. Human-in-the-loop workflows allow reviewers to approve responses before delivery. You can configure automatic fact-checking against approved knowledge bases.
Protecting your data through encryption, access controls, and compliance
Data resides in secure cloud infrastructure with regional options. You control data residency through account settings. All data is encrypted at rest and in transit using industry-standard protocols.
Only authorised users in your organisation access your data through authenticated sessions. Voisist staff cannot view your conversations or documents without explicit permission for support purposes.
Transport Layer Security (TLS) encrypts data in transit. At-rest encryption protects stored data using 256-bit encryption. You can manage encryption keys through your infrastructure for additional control.
Our infrastructure follows security best practices including regular vulnerability assessments and penetration testing. We maintain certifications that may apply to your use case—contact sales for current status details.
Yes, you can export conversation histories, documents, and configuration settings through our interface or API. Data exports include full context and metadata for migration or archival purposes.
Role-based access control (RBAC) defines what users can view and modify. You configure user roles, set permissions hierarchies, and integrate with your identity provider for centralised authentication.
Understanding demo scope and how to move forward
Demos use sample data to illustrate capabilities. You’ll see assistant configurations, conversation flows, and integration examples. Demo environments include all features with simulated data sources for evaluation.
Demo accounts have conversation volume and duration limits to manage resources. These limits are generous enough for thorough evaluation but differ from production capacity. Contact sales for custom demo arrangements.
Demo environments use sample data for security. Production deployment connects to your actual systems. We can arrange pilot programmes with limited production data for qualified organisations during evaluation.
Following the demo, our team provides documentation, answers questions, and discusses deployment options. You can schedule follow-up sessions to explore specific features or integration scenarios.
Contact sales to discuss licensing, deployment timelines, and integration planning. We provide onboarding support, training resources, and ongoing assistance through Customer Support.
Production accounts include documentation access, email support, and escalation procedures. Enterprise plans add dedicated support contacts and priority response times. Visit our Help centre for self-service resources.
Ready to proceed?
Request a Demo or visit Customer Support for assistance with your evaluation.
.png)
.png)
.png)
.png)
.png)
.png)