Email Support
Send detailed enquiries to our support team at support@voisist.com
HELP CENTER
Customer Support
Access comprehensive support resources and submit service requests for VOISIST’s AI-driven voice solutions. Our support team provides enterprise-grade assistance for implementation, troubleshooting and optimisation enquiries.
Submit a Ticket
Complete the support request form below with detailed information about your issue
View Documentation
Access product documentation, installation guides in our comprehensive knowledge base
SUPPORT REQUEST
Submit a Support Request
Complete the form below to create a support ticket
REQUEST GUIDELINES
What to Include in Your Request
1
What Happened
Describe the specific issue or error you encountered. Include any error messages, codes, or unexpected behaviour observed.
2
When It Occurred
Provide timestamps, dates, and frequency. Was this a one-time occurrence or does it happen consistently?
3
Your Environment
Specify the product version, operating system, browser version, and any relevant configuration details.
4
Steps to Reproduce
List the exact sequence of actions that trigger the issue. This helps our team replicate and diagnose the problem.
5
Expected vs Actual Results
Explain what you expected to happen versus what actually occurred. This clarifies the discrepancy.
SUPPORT SLA
Response Times and Expectations
Response times are defined by your service level agreement. Standard business hours apply unless otherwise specified in your contract. Support requests are triaged based on priority and business impact. You’ll receive confirmation of ticket receipt and regular updates on resolution progress. For urgent issues affecting production systems, select High priority and include «URGENT» in the subject line. Your contract defines escalation procedures and out-of-hours support availability.
Typical Resolution
Most standard issues are resolved within the timeframe specified by your service agreement.
Complex Issues
Issues requiring deeper investigation or development may take additional time. You’ll be informed of estimated resolution timelines.
DATA PROTECTION
Security and Data Protection
VOISIST implements governance, evaluation checks, and human-in-the-loop quality processes. Support communications follow enterprise security protocols. If you need to share sensitive configuration details, our team will provide secure file transfer instructions. Review our security documentation for details on data handling practices and compliance frameworks applicable to your deployment.
GOVERNANCE
Support Service Details
Support services are delivered per your contract terms. Additional details are available in your service agreement.
Standard Support Hours
Business hours are defined by your geographic region and service level. Out-of-hours support may be available under specific service tiers.
Escalation Path
Critical issues follow defined escalation procedures outlined in your service agreement. Emergency contact details are provided per contract terms.
Resolution Tracking
Each support ticket receives a unique reference number. Track status and correspondence through your account portal.