.png)
.png)
.png)
.png)
.png)
.png)
.png)
Push-to-Talk
Press and hold to transmit in high-noise environments. Prevents background noise from disrupting conversations and maintains channel clarity.
SMART ASSISTANT
Team Voice Chat
Shift coordination with structure, accountability and traceability. Real-time voice communication designed for operational teams who need disciplined coordination across 24/7 operations.
We use advanced technologies to optimize operations and enhance customer service for our partners.
VOICE COLLABORATION
Channel Experience Built for Operations
Centralised hub showing your channels, active participants, and online status. Voice chat adapts to your environment with push-to-talk for noisy settings or hands-free operation when appropriate. Visual indicators show who is speaking in real-time, preventing overlapping conversations.
Optional transcript streaming provides a written record of voice exchanges, supporting accessibility and creating an audit trail. Transcripts appear alongside audio, allowing teams to reference specific exchanges without replaying entire conversations.
COMMUNICATION FEATURES
Flexible Communication Modes
.png)
Hands-Free
Continuous listening and speaking for quieter environments. Suitable for control rooms and desks where hands are occupied with other tasks.
.png)
Who Is Speaking
Visual indicator shows active speaker. Prevents multiple people talking simultaneously and clarifies who has the floor during busy periods.
CONVERSATION RECORDS
Discipline and Accountability
Mark Important Messages
Flag critical exchanges for later reference. Ensures key decisions, safety instructions, and handover items remain visible across shift changes. Team members can quickly identify which conversations require follow-up or documentation.
Logbook Timeline
Chronological record showing who said what and when. Complete traceability for every voice exchange, with timestamps and participant identification. Supports incident investigation and operational review processes.
.png)
OPERATIONS REPORTING
Automated Shift Reports
Auto-drafts shift reports from voice conversations, marked messages, and flagged incidents. Reduces manual documentation time while ensuring consistency and completeness. Reports follow standardised formats suitable for regulatory compliance and internal review processes.
What Was Done
Activities and tasks completed during the shift, extracted from voice conversations and marked items
.png)
Incidents
Unusual events, safety concerns, and exceptions logged with timestamps and context from the conversation.
.png)
Handover Items
Outstanding tasks, pending decisions, and items requiring attention from the next shift team.
.png)
CHANNEL MANAGEMENT
Manager Visibility
Quiet vs Noisy Channels
Monitor channel activity levels across the organisation. Identify underutilised communication channels or those with excessive noise that may indicate coordination problems.
Response Time Metrics
Track how quickly teams acknowledge and respond to important messages. Long response times may indicate staffing issues, unclear priorities, or communication barriers requiring attention.
Messages to Tasks
Convert voice conversations into trackable work items. Ensures action items from shift coordination are captured in task management systems with assigned owners and deadlines.
OPERATIONAL HEALTH
Coordination Health Dashboard
.png)
Channel Activity
Critical configuratioMonitor which channels are active and when. Identify patterns in communication volume across shifts and locations.
Response Patterns
Track how quickly teams respond to marked messages. Long delays may indicate staffing issues or unclear priorities.
Task Conversion
Measure how many voice conversations are converted to follow-up tasks. Helps ensure action items aren’t lost in verbal handovers.
GOVERNANCE
Governance and Audit
Shift Leader Dashboard
Export complete conversation histories with timestamps, participants, and marked items. Audit-ready formats meet regulatory requirements for operational documentation and incident investigation. Exports include metadata ensuring authenticity and chain of custody for evidentiary purposes. Role-based access control ensures team members only access channels and conversations relevant to their responsibilities. Managers and auditors receive elevated permissions for review and investigation purposes. Access logs track who viewed or exported conversation data, maintaining accountability for sensitive information.
.png)
Trusted by Operations Teams
.png)
Access Control
Role-based permissions by team and channel. Managers receive elevated access for review and audit purposes.
.png)
Encrypted Audio
Secure transmission and storage of voice conversations. Audit logs track all access to conversation data.
.png)
Quality Checks
Human-in-the-loop review for sensitive conversations. Governance workflows ensure appropriate oversight.
CONTACT US
Ready to Evaluate Team Voice Chat?
Request a Demo
Schedule a personalised demonstration with our team. See how structured voice chat works with your existing shift coordination processes.
Request a Demo ›Customer Support
Get answers to technical questions, deployment inquiries, or licensing information.
Contact Support ›